Effective Date: January 7, 2026
Website: www.simpleoutdoorlife.com
Email: quindecimherself@simpleoutdoorlife.com
Address: 640 Lansdowne Ave, Toronto, ON M6H 3Y7, Canada
Phone: +1 (437) 880-5312
1. Introduction
Welcome to simpleoutdoorlife.com (the “Site”), operated from Canada. We are dedicated to providing quality products and ensuring a transparent shopping experience. This Refund and Returns Policy outlines the procedures and conditions for returning products and obtaining refunds. By placing an order on our Site, you acknowledge that you have read, understood, and agree to be bound by the terms herein. It is crucial to emphasize that we do not offer “refund-only” options where you receive a refund while keeping the product. All refunds are conditional upon the physical return of the item to us in an acceptable condition, as detailed below.
2. Eligibility for Returns & Refunds
To be eligible for a return and subsequent refund, your request must meet the following criteria:
- Return Window: You must initiate a return request within 30 calendar days from the date you received the shipment.
- Item Condition: The item must be unused, unwashed, and in its original condition with all tags, labels, and original packaging intact. Items must show no signs of wear, damage, alteration, or odors.
- Proof of Purchase: A valid order number or receipt is required.
- Non-Returnable Items: For hygiene and safety reasons, the following items are FINAL SALE and cannot be returned unless defective:
- Intimate apparel, swimwear (if the hygiene liner is removed), and sleepwear.
- Personalized, custom-made, or monogrammed products.
- Products purchased during final sale or clearance events, which will be clearly marked as such.
3. The Return Process (Step-by-Step)
Step 1: Initiate a Return Request
Do not ship items back without authorization. To begin:
- Contact our customer service team at quindecimherself@simpleoutdoorlife.com or call +1 (437) 880-5312.
- Provide your order number and the reason for the return.
- Our team will assess eligibility and, if approved, issue you a Return Merchandise Authorization (RMA) number and specific return instructions.
Step 2: Prepare Your Package
Securely pack the item(s) in their original packaging, including all accessories, manuals, and free gifts that came with the order. Enclose a copy of your original packing slip or invoice inside the package. Clearly write the provided RMA number on the outside of the box.
Step 3: Ship the Return
Ship the package to our designated returns address at your own cost. We strongly recommend using a trackable and insured shipping service. We are not liable for returns lost or damaged in transit.
Our Returns Address:
simpleoutdoorlife.com – Returns Dept.
640 Lansdowne Ave
Toronto, ON M6H 3Y7
Canada
Step 4: Inspection & Processing
Once we receive your return, our quality control team will inspect the item(s) to verify they meet our eligibility criteria. This inspection process typically takes 3-5 business days.
4. Refund Terms (After Successful Return)
Key Policy: As stated, a refund is issued ONLY AFTER the returned item has been received and has passed our inspection. No partial or full refunds will be processed for items that customers wish to keep.
- Approved Returns: Upon successful inspection, we will process your refund to the original payment method used for the purchase.
- Refund Timeline: Please allow 7-10 business days for the refund to appear in your account after approval, depending on your bank or payment provider’s processing times.
- Shipping Cost Deductions: Original shipping costs are non-refundable. Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., defective/wrong item).
- Restocking Fee: If the returned item is not in its original saleable condition, we reserve the right to refuse the refund or deduct a restocking fee of up to 20% of the item’s purchase price to cover handling and diminished value.
- Refusal of Return: Items not meeting our policy will be shipped back to you at your expense, or you may authorize their disposal.
5. Exchanges
We offer exchanges for a different size or color of the same item, subject to stock availability. The process mirrors the standard return:
- Request an exchange via email/phone for authorization and an RMA.
- Return the original item following the provided instructions.
- Upon approval of the return, we will ship the exchanged item. If the requested variant is out of stock, we will issue a refund instead.
- You are responsible for the return shipping costs. We will cover the standard shipping cost for the replacement item sent to you.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect (not what you ordered), please contact us within 7 days of delivery. Provide photos or video clearly showing the issue along with your order number. We will arrange a prepaid return label and, upon confirmation of the error, expedite a replacement or a full refund (including original shipping costs) at our discretion.
7. International Returns (Outside Canada)
Customers returning items from outside Canada are responsible for all return shipping costs, customs duties, and taxes. We advise declaring the package as “Returned Goods” with the item’s commercial value to potentially reduce customs fees. Refunds will be for the product value only, excluding any original and return international shipping, duties, or taxes.
8. Contact Us
For any questions regarding this policy or to initiate a return:
Email: quindecimherself@simpleoutdoorlife.com
Phone: +1 (437) 880-5312
Mail: simpleoutdoorlife.com, 640 Lansdowne Ave, Toronto, ON M6H 3Y7, Canada
We strive to respond to all inquiries within 2 business days.