Effective Date: January 7, 2026
Website: www.simpleoutdoorlife.com
Email: quindecimherself@simpleoutdoorlife.com
Address: 640 Lansdowne Ave, Toronto, ON M6H 3Y7, Canada
Phone: +1 (437) 880-5312
1. Overview
This Shipping Policy governs the shipment of products purchased from our online store at www.simpleoutdoorlife.com. By placing an order, you agree to the terms outlined below. We aim to deliver your gear and apparel reliably and transparently, so you can get outdoors with confidence.
2. Order Processing & Handling Time
All orders are processed and prepared for shipment from our fulfillment center in Toronto, Canada, within 1-3 business days (Monday to Friday, excluding Canadian statutory holidays) after payment confirmation. Processing times may extend slightly during peak seasons (e.g., holidays, major sales events) or for orders requiring special handling. You will receive an order confirmation email immediately upon purchase.
3. Shipping Destinations & Carriers
- Domestic Shipping (Within Canada): We primarily ship via Canada Post (Expedited/Regular Parcel) or selected courier services.
- International Shipping: We ship to many countries worldwide. Available services and rates are calculated and displayed at checkout based on your destination.
- Remote Areas: Deliveries to remote locations (e.g., certain Northern Canadian territories, islands, international rural areas) may incur additional shipping surcharges or longer transit times. This will be shown at checkout if applicable.
4. Shipping Rates & Delivery Timelines
Shipping costs are calculated based on the destination, package weight/dimensions, and selected service speed. Exact costs will be displayed at checkout before payment.
Standard Delivery Estimates:
表格
| Destination | Estimated Service | Transit Time (After Shipment) |
|---|---|---|
| Canada | Canada Post Expedited | 2-8 business days |
| Continental USA | USPS / Courier | 7-14 business days |
| International | Economy Air Mail / Courier | 10-30 business days |
Note: Transit times are estimates, not guarantees, and do not include order processing time. Delays can occur due to customs, weather, carrier volume, or unforeseen events.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s tracking page. You can also log into your account on our website to view tracking details. If tracking information doesn’t update for several days after the “shipped” notification, please contact us.
6. Delivery & Address Accuracy
- Responsibility: You are responsible for providing a complete, accurate, and deliverable shipping address at checkout, including apartment/suite numbers and correct postal codes. We are not responsible for delays, failed deliveries, or additional fees caused by an incorrect or incomplete address.
- Attempts & Pickup: Carriers will typically attempt delivery once. If no one is available, they will leave a notice card with instructions for pickup or rescheduling.
- Undeliverable Packages: If a package is returned to us as undeliverable (due to address issues, failure to pay customs/duties, or unclaimed after carrier attempts), we will contact you. You will be refunded for the product cost, but original shipping costs will not be refunded, and any return shipping fees will be deducted. To reship the order, new shipping fees will apply.
7. International Orders: Customs, Duties & Taxes
For all orders shipped outside Canada:
- Import Fees: You are the importer of record. Any and all customs duties, import taxes, brokerage fees, or Value-Added Tax (VAT/GST) levied by your country are your sole responsibility. These fees are not collected by us and are not included in the product price or shipping charge.
- Customs Declaration: All international shipments include a commercial invoice declaring the contents and value, as required by law.
- Payment of Fees: These fees are typically collected by the carrier or local postal service upon delivery, or you may need to pay them online to release the package. We cannot estimate these charges; please check with your local customs authority.
8. Shipping Delays & Lost Packages
While we strive for timely delivery, certain factors beyond our control may cause delays (carrier issues, severe weather, customs inspections, etc.).
- Lost in Transit: If your tracking information shows no movement for an extended period (e.g., 15 business days for domestic, 30+ for international), please contact us. We will open an investigation with the carrier. If the carrier confirms the package as lost, we will, at your choice, reship the items (subject to availability) or issue a full refund.
- Damaged in Transit: If your package arrives visibly damaged, please take photos of the box and contents, note the condition with the delivery driver if possible, and contact us within 48 hours. We will assist you in filing a claim and arrange for a replacement or refund.
9. Order Changes, Holds & Cancellations
- Address Changes/Cancellations: Contact us immediately at quindecimherself@simpleoutdoorlife.com if you need to change or cancel an order. We can only modify or cancel orders that have not yet entered the “Processing” or “Shipped” stage. Once shipped, changes cannot be made.
- Splitting Orders: Occasionally, items from the same order may ship separately if they have different availability dates. You will only be charged once for shipping, and you will receive separate tracking emails.
10. Contact Us
For any questions regarding shipping, delivery, or your order status:
Email: quindecimherself@simpleoutdoorlife.com
Phone: +1 (437) 880-5312 (Monday-Friday, 9 AM – 5 PM Eastern Time)
Mail: simpleoutdoorlife.com, 640 Lansdowne Ave, Toronto, ON M6H 3Y7, Canada
We aim to respond to all shipping inquiries within 1-2 business days.